customer-service codelist

This table provides a list of customer services.

Version

1.0

Structure

flat

Used in

OPT-071 Quality Target Code

Codes

assistance

Assistance for persons with reduced mobility

cancel

Cancellations of services

clean

Cleanliness of rolling stock and station facilities

complaint

Complaint handling

info

Information

other

Other quality targets

reliability

Punctuality and reliability

sat-surv

Customer Satisfaction Survey

ticket

Tickets